Founded in 2017, Brane is a trusted digital asset custodian, leading the industry in security, ease of use, and expertise. Brane is headquartered in Canada and expanding globally in select markets. With one of the world’s most secure custody solutions for cryptocurrencies, we pride ourselves on combining the best qualities of a tech start-up and a financial institution. 

Brane’s ability to be the world’s most trusted safe keeper of digital assets depends on our commitment to promote innovative thought and action. We are dedicated to maintaining a safe, inclusive atmosphere where independent thought can thrive. It is through talent with diversity across ethnicity, race, physical ability, neuro-ability, gender, gender identity/non-identity, sexual orientation, age, socioeconomic class, education, ideology, parental status, veteran status, and any other unique differences, that we will be able to achieve truly innovative, independent thought.  

Making the decision to join Brane’s mission as a team member or a customer is making an equal commitment to foster respect for all people. 

 

Overview of the Role

Brane has the expertise and technology to dream big and to deliver in an industry with massive, unlocked potential.  

Solving problems for internal customers motivates you! Your technical support expertise allows you to seamlessly analyze and troubleshoot IT issues. Your innovative nature means that you’re constantly trying to find better programs and technical solutions in our fast-paced, start-up environment! 

Responsibilities

  • Provide top-notch internal customer service for our Brane-iacs;  
  • Diagnose and document root cause issues; 
  • Troubleshoot, track, and document issues; 
  • Train end-user on internal programs/products; 
  • Maintain inventory system for all IT equipment; 
  • Recommend the best equipment/tools/programs/features to enable our teams to do their best work;  
  • Help maintain/update company website as necessary; 
  • Do whatever it takes to help set up the team for technical success! 

Must Haves

  • Proven experience working as tier 1 or tier 2 tech support in a lean tech company;  
  • Expert technical knowledge of Apple products and iOS;  
  • Ability to effectively train tech users;  
  • Excellent communication skills. 

Nice to Haves

  • Experience creating/maintaining websites. 

 

We at Brane are committed to providing accommodations through all phases related to application, recruitment, and employment in accordance with applicable human rights and accommodation legislation. If you are contacted for the next phase of the application/recruitment process and you require accommodation, please reach out to recruitment team at ‘careers@brane.capital’.  

 

How to Apply

Please send your resume and any other links you would like to share to ‘careers@brane.capital’. Thank you for taking the time to apply for this role, only candidates proceeding to the next phase of the application process will be contacted. We encourage you to connect with us on LinkedIn, even if this wasn’t the opportunity for you, the next one might be!